Ack!
I am sorry that you had such a bad experience with your Cool-er. Though I think most of the first batches of Cool-ers got returned to Interead in June-July '09. They seem to have pretty consistantly have had the grey gradient screen issue. Which at this point seems to have been fixed.
I admit I am on my 3rd Cool-er, though my experience with Intereads tech support was very good, they had a quick response and replaced my Cool-er without a problem. I did order my Cool-er directly from their website though.
Amy
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