Quote:
Originally Posted by rcuadro
That kind of wait time is insane! I think that the longest I have ever bee on hold with Amazon was 2 mins...
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Lucky you!!!!!!!!!!!!!!!!!! Over an hour is a little ridiculous
Quote:
Originally Posted by vaughnmr
For what's it worth, it's not a whole better on the B&N ereader forums. A lot of people are having "freezing" problems now, if they enter a comment about it someone throws a shoe at them "because of the frequency of comments". !!!
Customer service is not keeping up with demand, delays on the phone of 1-2 hours is not uncommon, if you can get past the automated menus and such. I am so disappointed, because I really wanted one of these! I'm not going to put up with the beta program they've got.
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Honestly, I love nook, I've never seen a Kindle (or any other ereader) so my opinion is not the most experienced. But it's about to be a month, & this is the only inconvenience I've experienced. & its not necessarily the nook, but the way ebook files were titled, instead of using unique identifiers like ISBN (maybe eISBN?? lol).
There's an excess demand & a shortage on supply for Customer Service. Luckily I found a temporary way to go around it, but I'd be really disappointed if the issue is not resolved within a week.......
