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For what's it worth, it's not a whole better on the B&N ereader forums. A lot of people are having "freezing" problems now, if they enter a comment about it someone throws a shoe at them "because of the frequency of comments". !!!
Customer service is not keeping up with demand, delays on the phone of 1-2 hours is not uncommon, if you can get past the automated menus and such. I am so disappointed, because I really wanted one of these! I'm not going to put up with the beta program they've got.
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