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As posted yesterday I had the dark gray background on my 300 reader also. Bright light helped but after taking it to a sony store then to best buy and comparing it to other readers I found my background to be much darker. Called Sony customer care and they gave me the option of a refund or replacement. Chose the new reader and it's so much better. There must be differences due to materials or manufacturing procedures. Even the software on the reader which was driving me nuts on a mac is now working perfect with the new unit. It was a xmas present so maybe thats why they replaced it. Only 3 weeks old.
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