Originally Posted by di0gene
I am experiencing the same problems with a Cybook Gen3 rel. 1.5. It seems that the device does not retain the settings: it always asks for the language, no books loaded into the internal memory are shown; everything works with an external SD card.
Please, let us know if you get an answer from Booken support. I have tried but no success there.
I just emailed Bookeen again, stating that under EU consumer legislation they are required to provide support. I have given them until Friday to acknowledge my support request, at the very least. If they are not forthcoming I will contact the relevant EU authorities. In my case they are technically the manufacturer and the retailer so they and they alone must offer an appropriate level of support.