Just to let you know, I went to BOB and downloaded the book quite easily to the Reader.
To be honest, I just couldn't face the hassle with getting in touch with Sony about the problem. I figure there is really no way to prove that the book couldn't be downloaded to my Reader. It ended up costing an extra $6.50 Canadian, but in the end it was worth it.
There doesn't seem to be any evidence of this problem happening to anyone else or to me for that matter. All the other downloads both before and after the problem have been quick and easy.
Thanks for your help.
