Quote:
Originally Posted by JOZAWUN
BINGO; it worked when I put it on the desk and pressed down hard with a cylindrical communication device (or, pencil). Thanks for the suggestion. I wasn't being stupid, just ham-fisted!
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Thanks for the "pencil" tip! I was trying to guide my mother through the upgrade over the phone and we were both starting to get frustrated, not finding what she was doing wrong. And she's got quite slender fingers, too!