[d4sunrise]

I did the upgrade and when I open it there is no menu on the left-hand side. I have done the Sony rec. troubleshooting and uninstalled and reinstalled but still have no menu. It says there should be an oval on the left that I can click on and get to the menu but there isn't even that. Just the window that looks like a grid.
I did email Sony for help giving this info and all the help they could give me was to give me the link to the troubleshooting that I already tried.
Any ideas?
thanks