Quote:
Originally Posted by Bremen Cole
True, but really irrelevant. I go to all kinds of forums, and every product has lemons, and every company has customer support issues. It is also true that people that are having issues are more likely to go on a forum to get help. Receiving help is one of the primary functions of a forum. Those that have no problems, tend not to worry so much about going on a forum.... So of course there are some threads complaining, that is expected. Same is true of every other product.
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I'm not disagreeing with you. I'm just pointing out that the negative comments about B&N also applies to Sony if you look through these forums ... customer support, software, hardware issues.
I also think it's great that someone comes on to praise the product since most people tend to only visit forums only when they are in need of support. It's a nice change of pace to see someone enjoying what they bought.