I think it is fair to update everyone on this site about the current state of play
I have now been able to do the download and the reader is working fine
There are several issues I have
The staff at waterstones are obviously totally unsuitable for selling electronics they are in totally unfamiliar territory. They obviously have no one to hand who have any knowledge of these gadgets, they should really stick to selling books. places like PC world should sell electronics. Actuallly I would far prefer John Lewis since they always have staff who really know what they are talking about
The law is quite plain the sale of goods act and contract law state quite plainly that on any sale the retailer is responsible for the sale and it is the retailer who is responsible for customer satisfaction. The retailer need only refund if the goods iether do not do what they said when the goods were sold or are faulty.
As the product was not what it was described as and could not immediately be sorted I should have had a replacement or a refund. Unfortunately at the time I had a limited time to argue my case so I had to back down knowing that Barclaycard would be a far more effective weapon, as they have equal liability with the retailer as it was puchased with a credit card. Obviously as it is now working I will not be taking this route now.
I am aware that many people were affected by this problem over christmas and if Sony have any sense they ought to make some recompnse for the hours of wasted time spent, in my case probably about 20 hours to get the product working
The download did come from the British site and I did not see any more reference to American sites perhaps this was part of Sonys glitch.
ps I am not over impressed with the range of free books which come with the reader, does anyone read Shakespeare after leaving School? Actually I am one of those old enough not to have had him rammed down our throats which probably accounts for the fact I like reading so much
