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Jim, I want to thank you as a member of the MR community. It's always nice to get a response from someone that actually works for the company. Makes the whole eBook community seem that much more personable. And I can only wait for ePub to become the dominating factor in the digital publishing world.
Mainly, because it would make everyone's life easier.
Oh...and to the O/P: I know your frustration. I spent 14 hours trying to get my copy of Windows 7 to work. And after my third call to "Jim" in Pakistan, I got way too frustrated.
The worst part of it all was knowing I had a legit copy of W7 that was bought at a physical software store.... and M$ told me that my product key was invalid.
Their solution for the first hour of me dealing with "Jim" was this:
"Go buy another copy."
And it wasn't an attempt to install on 3 or 4 computers -- I couldn't even get the darn thing to work on ONE!
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