Quote:
Originally Posted by HarryT
I took it back to Waterstones, which is where I'd bought in from, and they replaced it without question, even though it was three months old. Good service,that!
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Nope, it's just their clear duty under the law. If there's a mistake, or the product is not as-advertised or faulty, it's their duty to sort it out. This is why they have a customer service department.
If they go above and beyond, sure...as long as the problem wasn't their fault (say, DRM-related) in the first place!