Hi,
I just resolved an issue with Adobe ID Authentication Failure with Sony tier 2 support. It took 40 mins on hold but it was worth the wait.
Basically Sony reset my Adobe ID so I could enter a different Adobe ID than what it was associated with before. I thought it was a Mac issue and was about to App Zap the Reader software and reinstall, but now it appears to me an issue between Adobe ID and Sony software; only bumped to tier 2 because initial intake is not familiar with Macs.
Maybe worth a try in your situation:
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877-263-2863. Our hours of phone support are: 9:00am - 11:00pm, EST; Monday - Friday and 11:00am - 6:00pm EST; Saturday and Sunday.
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If it helps, here was my issue: Mac Leopard 10.5.8 running Reader desktop 3.1.00.12070. I do not have ADE installed and didn't need to reinstall Reader desktop.
You can see what your Sony account is associated with at About Reader Library, a dialog will open with a sentence: This computer is authorized with Adobe DRM... <Adobe ID email>
The issue arose when my account was set to my email address but my wife's Adobe ID since it is her Sony Touch. An endless loop occurred where any time I signed into my Sony Account, it would ask to reauthorize my computer. The fix was I created a new Adobe ID for myself and to be safe, matched it to my Sony Account then attempted to reauthorize with this new account. When the Reader software would not let me enter the new Adobe ID, that is where Sony needed to reset the email on their server end. I then was able to enter the new Adobe ID, see my computer reauthorized, redownload the old books and tested a library book and all worked well - thanks to Henry at tier 1 and George at tier 2. I was concerned that the old books we purchased would have been locked to the old Adobe ID. The main point is she is happy and Sony can be happy we can buy from their store. So hopefully they want to do everything they can to resolve our issues.
DRM is an inconvenient hassle and I thank O'Reilly, Manning and a few other publishers for buying their DRM free epubs, mobi, and pdfs which I read on my Kindle and iPod Touch.
Someday I hope the industry will find a solution for us who want to just have their content portable.
Best,
tony