If I may introduce -
PocketGoods - your new contact of Pocketbook in the forum!(responsible for Europe)
To keep on doing a good support with rising customer number, I get support of my distributor
PocketGoods (
http://www.pocketgoods.de/).
So if you have technical questions, or questions to guarantee handling, you can ask
PocketGoods (or also of course the shop where you have bought your device).