Quote:
Originally Posted by nick101
Another approach is to accept the possibility that, shop staff being human and all, they will exhibit the normal range of human foibles, including that of making the occasional mistake. To which a common remedy is an apology, which is often sufficient for those of us that recognise that, especially in the run-up to Christmas, shop working is not a chi-centring laid-back business
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Wow - radical suggestion!
Yes, of course people make mistakes, and the point here is that the basic information - that you get a shed-load of free classics - was correct, even if you do have to download them yourself.