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GSprunk · 12-29-2009, 10:15 PM

I hope somone can help on this. I have been a user of Sony E-Books since the beginning and have about 75 books in my library. I currently have a PRS-505. I am running XP SP3. After updating to the current software, version 3.1, I find that the Reader Library program wont activate and load. It is running in Task Manager however. I double click on the icon and it shows the hourglass for a couple seconds and that is it. I spent an hour on the phone with Sony, they elevated me twice adn said there is a known issue with the update and we went through everything including DEP, running from a command line, deleting the files as mentioned in previous posts and still nothing. Turned off virus scan (Trend), re-installed, nothing. The program wont load up. Any ideas?

12-29-2009, 10:15 PM	#1
GSprunk Junior Member Posts: 5 Karma: 10 Join Date: Dec 2009 Device: Sony PRS 505	Reader Library not loading after upgrade I hope somone can help on this. I have been a user of Sony E-Books since the beginning and have about 75 books in my library. I currently have a PRS-505. I am running XP SP3. After updating to the current software, version 3.1, I find that the Reader Library program wont activate and load. It is running in Task Manager however. I double click on the icon and it shows the hourglass for a couple seconds and that is it. I spent an hour on the phone with Sony, they elevated me twice adn said there is a known issue with the update and we went through everything including DEP, running from a command line, deleting the files as mentioned in previous posts and still nothing. Turned off virus scan (Trend), re-installed, nothing. The program wont load up. Any ideas? Last edited by GSprunk; 12-29-2009 at 10:18 PM.