Well, I just got my Astak Mentor back from "repair". I can't say that I'm impressed. The item appears to have shipped directly from Astak in San Jose California. There was a tiny note scrawled on a copy of the RMA. It reads:
Quote:
To: Thomas
Replaced 1 set 6" Mentor to you.
S/N # EB4298V01079
Thanks!
12/21/09
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Is that even English? What does that mean?
I opened it up, and tried out the "new" Mentor, and the SD card reader in it works EXACTLY the same as the one that I returned!
Did they even read my complaint?
In fact, I wouldn't be surprised if I got the exact same reader back. When I went to plug it in to charge it, the charger cable was still twist-tied in the exact length I had left it when I charged it the first time - the distance from the wall outlet in my living room to the arm of my couch. Hmmm...?
OK, since I went through the normal vendor channel last time, and it didn't appear to work, I'll ask RobertB for help. Maybe he can give me some answers.
Robert?