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Thanks for the comments
I was so enraged by the staff at waterstones
The law is quite plain that if it does not do what they sell it as, it should be iether refunded or replaced.
The problem is probably actually at the Sony end selling a high tech product through a bookshop rather than a specialist electronics dealer and then not giving the back up
I can understand a bookshop not refunding a customers money when it is quite obvious the book has been openend but they obviously need to train ther staff about the different issue with electronics
As another poster said if we had bought it on the net the distant selling act comes into play and we would auromatically been due a refund whatever
I do wish I had come across this forum earlier though and preferably before my wife had decided that it would be ideal for me for christmas
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