Welcome to MobileRead, Mrs. Birks.
Here is the Kindle "easy start" page. Hope it helps, also, Amazon has great CS.......just click the "contact us" button and choose the "call me" feature.
http://www.amazon.com/gp/help/custom...deId=200375430
Any questions we can help you with, just ask.
And don't forget the free books avaialbe here.......you'll want the mobipocket (.prc) format.