Then tell me, are you so perfect your software is totally bug-free ?
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Furthermore, one of the most basic rues of development is: Never release an update directly before a weekend or a holiday.
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Indead. That's why i didn't though it would be released on the 24.
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IMHO, the proper course of action now would be a public acknowledgement of the bug coupled with a warning on the firmware download page and maybe a d/l option for the current 1.9 firmware (so people can decide for themselves if they'd rather have occasional crashes or buggy epub imports) and an ETA on an updated firmware. If it really is a small bug, it shouldn't take more than a month to fix - including testing. If sudden complications delay it, the devs can drop a few lines about that on the blog, as well. That way, their customers know the company cares about them and improving their software. And Bookeen should care about their customer base - with so many new e-readers coming out in 2010 (most of them based on the same or very similar hardware as Bookeen's products), people are easily tempted to switch to a competing product if they're not happy with their current reader.
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When a few months have gone and this isn't fixed, then you can begin complaining. For now let's wait and see all right ?
One of the problem for me is I tends to suffix files names with "nodrm" "edited", and others stuff. So i have to rename the book if i want a proper title. Not that much of a pain.