Welcome to MobileRead, kindler2.
Here is a link to Amazons 'quick start' page. If it doesn't help, and you are still 'lost', you can use the "contact us" button on the right.....you'll need to sign into your Amazon account, and select the "call back" feature........almost instant callback Good luck!
http://www.amazon.com/gp/help/custom...deId=200375430