I'm sorry if this problem has been dealt with here previously. I'm frustrated with Sony's support for the 3.1 reader library software.
I got a Sony reader for my wife for Christmas, but the software can't be used. It appears to download and load properly, but when I click on the icon, nothing happens.
I have windows xp running. The Sony support people told me to run my computer in safe mode to load the software and that would fix it. I don't feel confident enough in my computer knowledge to try this, since I don't know the first thing about "safe mode". Does this sound like a valid fix? How do I do this? Any help would be appreciated.
I thought the reader would be a simple plug in and use device, but I'm now up to 5 hours playing with this problem and no closer to resolving it.
