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Ron46 · 12-27-2009, 06:53 PM

Thanks Kris. That makes me feel a little better, since 2 of mine are gifts, and if they need service, it will be me that will have to explain that the gifts I gave may not be waranteed.

However I did not base this post on rumor (the experience of the reviewer in my post) but on the terminology I saw when I generated an RMA with NewEgg. Here is the exact quote:

"Unfortunately, our records indicate that the manufacturer's parts warranty for this product has expired. Please contact the product manufacturer for additional service options.
Unfortunately, our records indicate that the manufacturer's labor warranty for this product has expired. Please contact the product manufacturer for additional service options.
This item is still eligible for a replacement."

So it raises the question about what happens after the 30 day return policy with the reseller. Sounds like Ectaco treated you OK, but NewEgg seems to be saying that "officially", there is no mfg. warranty, and this was NOT made clear prior to purchase. I posted this as a repeat of the warning that the other reviewer stated with additional confirmation by NewEgg's terminology. It is a disappointment to me because I have been buying from NewEgg for years and love their service, but this should have been made clear UP FRONT, and I think other potential buyers should be aware of it.

Is there anyone out there that has had their Jetbook serviced under warranty for NO CHARGE by Ectaco who bought their device from a reseller?

12-27-2009, 06:53 PM	#3
Ron46 Zealot Posts: 103 Karma: 110 Join Date: Nov 2009 Location: Massachusetts Device: JetbookLite, EB-1150, PalmIIIXE	Thanks Kris. That makes me feel a little better, since 2 of mine are gifts, and if they need service, it will be me that will have to explain that the gifts I gave may not be waranteed. However I did not base this post on rumor (the experience of the reviewer in my post) but on the terminology I saw when I generated an RMA with NewEgg. Here is the exact quote: "Unfortunately, our records indicate that the manufacturer's parts warranty for this product has expired. Please contact the product manufacturer for additional service options. Unfortunately, our records indicate that the manufacturer's labor warranty for this product has expired. Please contact the product manufacturer for additional service options. This item is still eligible for a replacement." So it raises the question about what happens after the 30 day return policy with the reseller. Sounds like Ectaco treated you OK, but NewEgg seems to be saying that "officially", there is no mfg. warranty, and this was NOT made clear prior to purchase. I posted this as a repeat of the warning that the other reviewer stated with additional confirmation by NewEgg's terminology. It is a disappointment to me because I have been buying from NewEgg for years and love their service, but this should have been made clear UP FRONT, and I think other potential buyers should be aware of it. Is there anyone out there that has had their Jetbook serviced under warranty for NO CHARGE by Ectaco who bought their device from a reseller?