MobileRead Forums - View Single Post - Problem with new PRS600 reader...please help!!

oliverbrama · 12-27-2009, 06:58 AM

ok - so got the reader and plugged it into the computer - it comes up with the window to download the library installer directly from the reader. We clicked ok, it downloaded everything and loaded the library program onto the computer. We then purchased a book from the store without issue. When we try to drag and drop the book from "Purchased" to "Reader" it says "To transfer this ebook, you must first authorize the Reader for Adobe DRM protected content. Would you like to do that now?" with a yes or no option. We clicked 'Yes" and it asked for us to log into the reader store, which we did. A window comes up with a heading of "A device has been detected" and in the window is says "We noticed that the attached Reader of the following type is not an authorized device. Please click Authorize to activate this device." It lists my PRS600 below that as the device and there is button to click to authorize. When I click that I get an error window that says "Failure to authorize this computer to the ebook store (-1106)" and a button to click ok. When you click ok there screen says "Device Authorization - Sorry, we were not able to activate your device, please contact Sony Support (2027)"
We've contacted Sony's live chat (since support isn't open) and they appear to have no idea what they're doing. They had us uninstall the library software, reboot and then reinstall, which still gave the error codes. We then went back to chat, they told us uninstall the original software, then install the 3.1 library software, did that, still the same error codes, the 3rd time we were told to uninstall 3.1 and reinstall the original software...we are getting no where fast. I googled the error codes and came upon a message on this forum about someone getting the same errors and support told them that it was related to maintenance on the website. I asked the chat support person and they said yes, that was the reason for the error codes. They were working on the site and things should be ok in a few hours...tried back and still get the same errors, and now 24 hours later, here we are with the same problem!
I am beyond frustrated and ready to return the reader.... any advice?

12-27-2009, 06:58 AM	#16
oliverbrama Member Posts: 11 Karma: 10 Join Date: Dec 2009 Device: prs600	ok - so got the reader and plugged it into the computer - it comes up with the window to download the library installer directly from the reader. We clicked ok, it downloaded everything and loaded the library program onto the computer. We then purchased a book from the store without issue. When we try to drag and drop the book from "Purchased" to "Reader" it says "To transfer this ebook, you must first authorize the Reader for Adobe DRM protected content. Would you like to do that now?" with a yes or no option. We clicked 'Yes" and it asked for us to log into the reader store, which we did. A window comes up with a heading of "A device has been detected" and in the window is says "We noticed that the attached Reader of the following type is not an authorized device. Please click Authorize to activate this device." It lists my PRS600 below that as the device and there is button to click to authorize. When I click that I get an error window that says "Failure to authorize this computer to the ebook store (-1106)" and a button to click ok. When you click ok there screen says "Device Authorization - Sorry, we were not able to activate your device, please contact Sony Support (2027)" We've contacted Sony's live chat (since support isn't open) and they appear to have no idea what they're doing. They had us uninstall the library software, reboot and then reinstall, which still gave the error codes. We then went back to chat, they told us uninstall the original software, then install the 3.1 library software, did that, still the same error codes, the 3rd time we were told to uninstall 3.1 and reinstall the original software...we are getting no where fast. I googled the error codes and came upon a message on this forum about someone getting the same errors and support told them that it was related to maintenance on the website. I asked the chat support person and they said yes, that was the reason for the error codes. They were working on the site and things should be ok in a few hours...tried back and still get the same errors, and now 24 hours later, here we are with the same problem! I am beyond frustrated and ready to return the reader.... any advice?