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I purchased my jetBook from NewEgg more than one year ago I called to Ectaco support with technical question about firmware upgrade several times. They asked me if I would like to send my unit for upgrade and told me that I need provide the proof of purchase so they see that I purchased my jetBook less than one year ago. I didn't send it for exchanges (I updated firmware by myself) but I had this option. They have the manual with information about one year warranty so just keep your receipt with date of purchase and it will be no problem to exchange it if any problems with unit.
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