Thread: Kindle 2 Australia (Sydney) can't connect to 3G Whispernet
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Old 12-27-2009, 12:31 AM   #21
Sandy K
Junior Member
Sandy K began at the beginning.
 
Posts: 4
Karma: 10
Join Date: Dec 2009
Location: NSW, Australia
Device: Kindle 2 (International)
Quote:
Originally Posted by omnibore View Post
Help! We can't even get to square 1 with our new kindle. Despite being registered with Amazon, we are constantly told - along with the "Kindle is unable to connect at this time" message - that we are not registered. We seem to be stuck in a loop: Not connected, so not registered. Can anyone suggest what to do next - or a phone number I can call for meaningful support within Australia? Thanks.
I'm not sure if you've logged on to your normal Amazon account via computer. When you do this, go to the Shop All Departments Menu. Click on Kindle, then go to Kindle store.

At the top right hand side of the screen. click on kindle support. then halfway down the page on the right hand side, click on the contact us button.

Click on the phone tab and enter the appropriate details and click the "call me" button. Someone from Amazon KINDLE customer service should contact you relatively quickly. Doing this puts you in touch with Amazon Kindle cutomer service not general Amazon customer service.
HTH
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