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argology · 05-25-2007, 06:00 PM

I haven't found a post that describes what my Reader is doing, so I thought I'd post about it, in the hopes that someone has a solution.

My Reader was working fine previously, and then I didn't use it for several weeks. When I went to use it again, the batteries were completely dead. It took approximately 48 hours of charging before it would do anything but blink the power light.

When it finally did respond, it went to the start-up screen that features the swashy logo in the middle, the Acrobat logo in the bottom left-hand corner and the model (PRS-500) in the bottom right-hand corner. It stayed there for several minutes, so I tried depressing the reset button on the back.

When I turned it back over, it had moved to the infamous loading screen with the message "Loading..." in the bottom bar, a full battery icon, a greyed-out menu interface and an unmoving progress circle. After several minutes of this, I tried depressing the reset button in the back again; the screen did not change. I tried sliding the power switch; the screen did not change. I tried the formula for total reset, resetting 10 times (with the loading screen never disappearing) and then holding Mark and Volume +, but the blue page LED did not light and the screen was still stuck on loading.

The only response I get is from the power light. When I slide down the power switch, it blinks when the slider gets to the bottom. After I depress the reset button, it's behavior will change slightly: the light won't blink until I slide the power switch back up again. That happens once, and then it's back to blinking when the slider is at the bottom.

I tried Sony's support line. They walked me through the same steps and then told me that while the parts were still under warranty, it would cost me almost $90 in labor to get it repaired. I'm thinking of contacting the BBB, as a 90-day labor warranty for electronics seems to me like it fails the implied warranty of merchantability.

Any suggestions on either fixing the brick I used to love, or getting Sony to fix it without extracting their due in blood?

05-25-2007, 06:00 PM	#1
argology Junior Member Posts: 3 Karma: 10 Join Date: Dec 2006 Device: PRS-500	Undocumented failure mode I haven't found a post that describes what my Reader is doing, so I thought I'd post about it, in the hopes that someone has a solution. My Reader was working fine previously, and then I didn't use it for several weeks. When I went to use it again, the batteries were completely dead. It took approximately 48 hours of charging before it would do anything but blink the power light. When it finally did respond, it went to the start-up screen that features the swashy logo in the middle, the Acrobat logo in the bottom left-hand corner and the model (PRS-500) in the bottom right-hand corner. It stayed there for several minutes, so I tried depressing the reset button on the back. When I turned it back over, it had moved to the infamous loading screen with the message "Loading..." in the bottom bar, a full battery icon, a greyed-out menu interface and an unmoving progress circle. After several minutes of this, I tried depressing the reset button in the back again; the screen did not change. I tried sliding the power switch; the screen did not change. I tried the formula for total reset, resetting 10 times (with the loading screen never disappearing) and then holding Mark and Volume +, but the blue page LED did not light and the screen was still stuck on loading. The only response I get is from the power light. When I slide down the power switch, it blinks when the slider gets to the bottom. After I depress the reset button, it's behavior will change slightly: the light won't blink until I slide the power switch back up again. That happens once, and then it's back to blinking when the slider is at the bottom. I tried Sony's support line. They walked me through the same steps and then told me that while the parts were still under warranty, it would cost me almost $90 in labor to get it repaired. I'm thinking of contacting the BBB, as a 90-day labor warranty for electronics seems to me like it fails the implied warranty of merchantability. Any suggestions on either fixing the brick I used to love, or getting Sony to fix it without extracting their due in blood?