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We were able to download the library and even purchased a book, without problem. But, when we try to transfer it from the computer to the reader, it asks us to authorize the reader. We click ok and then it comes up with an error message saying it can't authorize. Oddly enough, the library also shows 1 reader and 1 computer as authorized already and then below that it shows that a reader has been detected, (my reader - we only have 1) and when we try to authorize it we get the same error message. Did live chat with sony, they said uninstall the library and then reinstall the 3.1 version, but we are still getting the same error messages and it won't authorize the reader...
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