Quote:
Originally Posted by ozone123
The reason I won't follow people's advice is because I believe that contacting amazon was the most logical step in reversing the problem. Randomly re-ordering a book
|
The advice I read was to re-
download if the book is still in your archive, not reorder.
Quote:
|
I'd much prefer to hold on to, and wait until my credit card statement is received so that I can review it and make the correct decision.
|
That makes perfect sense. So maybe going off to sit in a comfy chair to read while it gets sorted out would help the time pass.
Quote:
|
In the meantime, my book is still on my account page, no official refund has ever been received by me through an email, except when I brought up the problem of the deleted book, so I really don't know where I stand with them to date.
|
If you've talked to them about giving you a refund, it will take several days to process (actually longer because of the holidays).
Quote:
|
I've given up emailing them, because it's obvious to me, that they don't read them, so maybe you've had no problems with them, but to me their customer service stinks!
|
You said it yourself in your reply to PilotBOb:
Quote:
Yes, mistakes can be made, but the book still remains on my account page, so WTF, I ain't taking chances!
Other books I've purchased with them previously went without a hitch, on;y now I seem to have problems.
|
You've not had a problem before, which should indicate that it is not the norm. It can and will be worked out. Hang in there.