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Old 12-26-2009, 10:29 AM   #15
ozone123
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ozone123 began at the beginning.
 
Posts: 17
Karma: 10
Join Date: Dec 2009
Device: kindle 2
Quote:
Originally Posted by pilotbob View Post
"Bait and switch"? You seem to be getting upset over such a little thing here.

Ok... have you actually called Amazon and asked them if you have been charged or not or credited? It sounds to me like you "bought" the book and then it asked you if you were sure and you said no... and it took a few hours for the purchase to be canceled which would remove the book.

Amazon has the best customer service when it comes to mistaken purchases over any other ebook stores. I have been reading dozens of horror stories over issues people have with B&N not refunding money for ebooks people can't even read.

AS good as any company is... mistakes happen. It is how they deal with those mistakes that separates them from each other.

BOb
Charges to my credit card I don't find to be a little thing, so yeah, I call it bait 'n switch for reasons I've already given.

On the cancelations and refunds there were two different orders. First one I ordered and backed out, and downloaded the sample instead. I received an email that confirmed my cancelation and that the transaction would be reversed on my credit card.......no biggie, but why put a back out feature on the kindle when you are already charged and then refunded...makes a mess of your statement. That was the first one.

The one that concerns me is the second one. I ordered a book through the kindle, _not_ backing out and received it, along with an email of confirmation I received on my PC. The next day, I turned on the kindle, and the book was no longer there. There were no emails from amazon confirming the cancelation/refund, so I knew that I was charged for something they deleted. [didn't they receive a lot of flack on other deletions recently?]. In any case, I went online with my order number and asked them why my book was deleted. After 4-5 emails, all they could say was that a refund was due to me for that order. Ummm, that wasn't the question, why was it deleted and why did you only tell me of a refund when I made the inquiry, but never before. So, as it stands, I must wait for my credit card statement because obviously, their software seems a little buggy, and I won't return to the online store until I can confirm all charges. I have no faith in their operation.

Yes, mistakes can be made, but the book still remains on my account page, so WTF, I ain't taking chances!

Other books I've purchased with them previously went without a hitch, on;y now I seem to have problems.
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