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I had the same problem - tried downloading it by plugging in the ereader and also by going to the sony website. However, I finally downloaded it this morning by going to the Sony website and finding the product support page and selecting the model. From there, I selected the required Library download (under the General tab). For some reason, this took me to a completely different page from the one you get when you select E-reader from their products page.
This allowed me to download the Library Installer and save it to my desktop (once I had disabled my anti-virus). Then I had no problems installing the library itself and it only took a few minutes.
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