Quote:
Originally Posted by jasonkchapman
Really? Why? Because they replaced a DOA unit?
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You shouldn't have to jump through that many hoops to have a brand new defective item replaced. This is a customer service FAIL.
When I went home for Thanksgiving my mother was having trouble with the wireless on her K2. I played with it a couple of times and I was unable to resove the issue on my own. I got on to her "Manage My Kindle" page and requested a call from a CS rep. The call came through about 30 seconds later and I spoke directly to a rep. He and I went through several things together, most of which I had tried on my own, and then he said we'll ship out a new replacement. This was a Saturday evening, the new Kindle arrived on Tuesday morning. Keep in mind this was K2 that my mother had had since July. They gave us no run around, no hassle, they just made it right and did so quickly!