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I'm sure they all told him personally.
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I didn't tell him, but I am not a customer. I am not a customer because of DRM and geographic restrictions and I have tried to tell them that but I doubt the message gets through.
I will never be a customer of any company that restricts my rights. I will support authors and publishers that supply non DRMed ebooks as a first choice then I go to the darkweb as a second choice.
In this modern age of instant d/l there is no need for ebook retailers, they are just parasites on the creative process, (as are the entrenched dinausaur publishers) as a rule I only buy direct from publishers or authors.