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Originally Posted by JSWolf
Part of the problem is that there is a lot of conflicting information out there and B&N is not doing anything to help stem the tide of confusion.
Show me one place on the B&N website that says any information on ePub that's needed for the customer to make a properly informed decision? Nobody has yet done so. What B&N has on their website is not going to help people (who do not know about this DRM stuff) to make a properly informed decision to buy or not to buy. That is the problem. If B&N had put something like "The ePub purchased here uses a different DRM then other stores" that would be OK.
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I think B&N makes it clear about the eBooks it sells and what they will work on. If you click on "Learn More" next the eBook being sold you get the following.
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eBooks, also known as electronic books, are the digital equivalent of printed books. Barnes & Noble eBooks can be read on the iPhone/iTouch, Blackberry, or PC and Mac computers. Please check back for an expanded list of other supported devices.
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While this does not mention ePub or DRM it does state what the books will work on. If anyone purchasing a book from B&N for their unsupported reader well that's their own fault by not doing enough research.