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The have a strictly no cash policy, they are part of Barclays.
I did tell them I was fine with them simply buying me a new from from Libresco, which is where I bought mine originally, however they do everything through DSG. I would imagine that they don't have to pay the full cost of the voucher if they do it this way. So cost savings all around.
Maybe I should barter the voucher for cash :-P
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