|
The UK version of the reader software does not have a link to the Sony store (as it is not available in the UK we have to buy through Sony partners like Waterstones and WHSmith). From what I have read you seem to need to go to the Sony store to authorise the reader in the US.
I'm trying to piece this together and I agree she has done something very strange. She may have installed ADE anonymously originally - she can't remember but let's assume she did. The new Sony Touch installs the Sony software automatically, it no longer comes on disc. So it is possible that it set up another Adobe ID before she authorised the computer. But when she registered her Sony (which is possibly different from authorising it) she used the same email address and password as she used for the Adobe ID she set up when she authorised the computer in ADE.
I will post this on the Adobe forum as well because it might help someone else and it means that Jim will have the whole story in one place
|