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I did wonder whether she had set up more than one Adobe ID (it would explain some of the problems we are having) but she swears not. She only has one email address that she uses and she says that is what she used to authorise her computer. I checked by trying to set up another Adobe ID with the same email address and it said it was in use. I also checked there was no existing Adobe ID associated with her old MSN email address and there wasn't because it let me set up a new ID (which I haven't used because this was after we were barred from activating ADE). And that would not explain why ALL the purchased content became unavailable after we deauthorised and reauthorised including some that was definitely bought using the same Adobe ID.
I don't know what she has done but I'm not letting her loose unsupervised again!!. She may be highly intelligent but I'm the only one in the family who seems to read instructions
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