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I've not used Word 2007 (the last version I made regular use of was Word 2003, at work), so I can't speak specifically about the Ribbon. Based on what I've read and heard, opinion falls into two camps: love or or hate it.
Since there is so much strong feeling about the Ribbon, why not just make it just one option of many (keyboard commands, traditional menus, use-adjusted menus (most used items appear initially), button bars, and Ribbon). It isn't a new concept, Wordstar (a word processor from 20 years ago) had customizable help levels which ranged from 3 (which gave you step by step guidance for every command), 2 (help for specific functions when needed), to 0 (which provided you with no help at all). When they added pull-down menus, they just made it help level 4.
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