Well, my advise would be convert whatever mobi you have to ePub, and get a reader that reads ePub.
If you really want to go mobi, wait for the update, then get a gold edition, as it have more ram and processor than the others gen3.
The ePub firmware is unstable, the gen3 itself is quite ok. And bug will be fixed. Plus, my opus certainly works fine enough.
And i would go for the opus rather than gen3, unless you fell you need a 6".
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I can't tell you about support, I hadn't needed it but infos are not very good.
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Quitte a few peaple needed bookeen support and where quite happy with it. Me included.
I've dealt with a few companies support, the two times i was really satisfied where with amazon, and bookeen.
I agree with you on the 600, no justifiy ??
As dictionary are a function that seams important to you, if you are to go ePub , I would advice pocketbook over sony or bookeen. (Not sure the update for ePub DRM on pocketbook is published yet, seamed to be well on it's way anyway).