Quote:
Originally Posted by rxsz
Wow Robertb, I have just had a 32 minutes conversation, first with Elliot and then with WalterS. Wow wow wow, is all I can say!
First, to the matter at hand. This is indeed a unique situation to them. They have never heard of such a problem before. We have decided the simplest would be for WalterS to contact his Shezhen buddy to see if he could take care of me with a device exchange or point me to some place for repairs.
But the most exciting news, and one I won't post here without express permission, is just way too exciting. This confirms my decision to go with the PP. My email to WalterS says that if it becomes public knowledge it would shoot up sales by 10 fold. Conservatively!
To all Astak ereader owners, and prospective owners: My experience with Support, at least in my 32 minutes phone call, just mirrors the style and demeanor of Robertb's postings here!
Thank you Robertb and all the best to the guys at Support. Hope you never grow too big to stop providing this level of service.  |
Dear rxsz:
I am happy to humbly help a bit. Walter is a hell of a great problem solver and he takes so much pride in what he does.
I aim for us to grow... but we will always be the little guys who try to do things better and more responsibly. God knows, we sure are not perfect... but we do try.
I am overjoyed that you are happy and I thank you for posting it!! Posts like this keep me going!!