Quote:
Originally Posted by Robertb
Dear rxsz:
I am grateful for all the advice all the others have given. However, this is intriquing and you should call tech support at Astak:
Email: support@astak.com or just call tollfree: 1-866-368-8788
Our people really know these devices and how to get to the bottom of a funnel of questions quickly. Our Head Techie is leaving for vacation on December 25... so do NOT wait!!
Let us solve this for you or make things right with what it might need. You do NOT have to worry alone and I want you reading well by Christmas!! |
Wow Robertb, I have just had a 32 minutes conversation, first with Elliot and then with WalterS. Wow wow wow, is all I can say!
First, to the matter at hand. This is indeed a unique situation to them. They have never heard of such a problem before. We have decided the simplest would be for WalterS to contact his Shezhen buddy to see if he could take care of me with a device exchange or point me to some place for repairs.
But the most exciting news, and one I won't post here without express permission, is just way too exciting. This confirms my decision to go with the PP. My email to WalterS says that if it becomes public knowledge it would shoot up sales by 10 fold. Conservatively!
To all Astak ereader owners, and prospective owners: My experience with Support, at least in my 32 minutes phone call, just mirrors the style and demeanor of Robertb's postings here!
Thank you Robertb and all the best to the guys at Support. Hope you never grow too big to stop providing this level of service.
