Thread: Classic The nook is bad for eBooks
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Old 12-21-2009, 01:39 PM   #81
JSWolf
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Join Date: Nov 2006
Location: Roslindale, Massachusetts
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Quote:
Originally Posted by sunebird View Post
Barnes & Noble customer service will NOT give refunds on downloaded content. I explained that I assumed that epub was a standard format, and that the samples work. How is THAT for customer service!!!
The solution to that is to strip the DRM and enjoy the book.

https://www.mobileread.com/forums/showthread.php?t=66295

Now that we can strip the DRM.

But I do agree that B&N is at fault here and you should be able to go to your credit card company and get them to refunt the money since B&N was not up front as to what it was you bought.
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