Thread: PRS-500 owners: Will you take advantage of Sony's upgrade/trade-up offer?
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Old 12-20-2009, 02:49 PM   #109
deedward9
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Quote:
Originally Posted by junkml View Post
I'm jealous. I wasn't able to print he label (it came up to a blank page), and I never received an email after I finished signing up for the upgrade

For my reader, or my wife's.

I'll be calling their customer disservice department tomorrow.


I myself had a pretty good experience.

They got my reader on last Monday, and received it back on Friday. The only glitch I had was that the work order number for some reason changed after they received my PRS-500, but when I called them they updated my status over the phone. I did have to wait for quite a while on hold though.

Devin
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