Quote:
Originally Posted by HarryT
Although I entirely agree with your points, it's perhaps worth pointing out that when Elfwreck refers to "missing punctuation", he was perhaps referring back to the case I mentioned earlier in the thread - a Vince Flynn novel I bought for my Kindle which was missing all of its quotation marks and dashes; clearly a production fault. It would be reasonable to return a book for that, although I chose not to do so, since it was a jolly good story, and the missing punctuation didn't make it unreadable.
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You are right that a book that is clearly substandard is a different case. The problem is that people like to abuse things. Just as there is no valid reason to return more than 30 books in less than two years, there are going to be people who will want a refund for missing one or two periods if you make that an automatic reason for getting a refund.