Quote:
Originally Posted by Nate the great
A friend of mine just sent me an email he got from Amazon. He wanted to remain anonymous, so I can't tell you who. But I will vouch for him. He isn't sure how many ebooks he's returned, but he estimated the total to be around 30. I hope that's not true; in absolute terms that's a pretty low number. A fair number of people are going to be getting this email at some point.
Here is the text of the email:
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I have a hard time feeling sorry for anyone who buys 30 books, refunds them, and then gets told he can't screw with a business anymore. There are costs to Amazon to provide the book and then refund his money every time he wants to do this. If I had a customer who brought back 30 items for a refund in 2 years or less, I wouldn't give them a refund anymore either.
I also find it incredible that you think that returning 30 books to be a pretty low number. Yet you think that more than one book refund a month is a low number?
At this point, it seems you are saying that people geting refunds on basically every book they purchase. After all if 30 is a pretty low number then they are likely getting at least two refunds a month. I know the members here do read more than the average person, but I don't know that many people who buy more than two books every single month.
Of course this is assuming that they purchased starting in Nov. 2007 when the Kindle first came out. Most people did not get one in the first month or even the first 6 monthes. So the number per month refunded would be far higher.