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Satus update. I still have not received my replacement or any emails or other communications from B&N. So I called again and went thru the levels of support to discover there is a record of the request for rapid replacement but nothing from the warehouse indicating they received any information or sent it. So I had to give them my phone number and they said they would call back when the discover what is happening with it.
On a side note, I also have a Kindle 2 and a while back the top portion of the screen went bad and displayed a mess of horizontal lines. After one call two days later I had a replacement and I send the bad one back, not CC information had to be provided.
More later...
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