Quote:
Originally Posted by houde7129
I am trying to run this on my PC and have vista and McAfee and I can't get into the library at all. All I get is an error stating the "Reader Library has stopped working". I have tried to resintall in safe mode and get the same error. After speaking with Sony helpdesk multiple times I still can't get it to work! My other reader programs work fine.
Thanks for any help...
|
I am not sure about McAfee, I don't use it, but for ayone using a software firewall ( like Windows Firewall ) or a anti-virus program (like McAfee or Norton ) you may have to add the Reader to the Allow list in order for it to talk to the Internet.
If you are still having problems after adding the Reader to the DEP, I would suggest that you temporarily disable any software firewall and antivirus programs ( Windows Firewall, McAfee, Norton, SpyBot, OneCare, etc. ) in order to determine if they are having an effect on your ability to use the program.
Unofrtuantely, the program's message is quite generic. Soem details as to why the program has stopped working would be nice! Sony needs some new programmers, or at least a new director for the programming department!
I'd can try to provide detailed instructions if someone needs them, but I don't use any of these software security devices as I have a Cisco ASA with a CSC in my home and use Websense and an IP Device.
Let me know if turning off these protection programs fix the problem, then we can dig deeper into exactly what they are blocking (i.e port, protocol).
David Kopacz
ASPwebhosting.com