Quote:
|
Originally Posted by scotty1024
Bad luck? Lying to UPS that I didn't have authorization to use their UPS account to return my 2nd DOA iLiad is not bad luck. Having them never repay me for shipping on my first DOA iLiad is not bad luck.
Having them constantly leave customers at risk of bricked units that can only be repaired as iRex headquarters, and thus leaving owners in constant fear is not bad luck. Choosing to leave customers in fear is not a nice thing and I think it says something about the character of those individuals running iRex.
I wish you all the best in your replacement unit but you have to understand why they sent you a box to get it back: they wanted the panel. They didn't care about you, or the problems the panel failure caused you. They wanted the panel for analysis. If they truly cared about you, and the impact upon you of their defective hardware, they would have shipped the replacement unit in the box they shipped you to collect the defective panel.
Think about it.
Buying an iLiad is to join an e-Ink testing program where we do all the things Average Joe's will do and when we produce "interesting results" we get an exchange unit. Upset the test masters and they can strike back by lying to UPS. Please note, this isn't some innocent mistake: UPS did their part September 9, 2006 and as of May 18, 2007 UPS still hasn't been paid!
What does that say about the character of those individuals running iRex?
My issues with iRex aren't just about the lack of reliability in the hardware, or lack of prowess in hardware, software and case design, or their Spartan levels of arrogance. My main concerns with iRex deal with their business ethics.
|
Seems that i did not know your whole story scotty. My mistake.
About the replacement: The empty box arrived at my doorstep after 3 days from the time they told me via email that the unit needs to be exchanged.
I sent the unit back, after another 3 days they aknowledged that they have received they tracking number (most likely they have already received the defective unit) and that they have placed a replacement order(on May 10)
Today, on May 18th, im still waiting for my iLiad
Maybe you're right, maybe they just needed that panel badly.
Maybe it just takes a little longer for the replacement to get here.
I dont think it would have been a wise business decision for them to ship me the replacement unit BEFORE i sent the broken unit. It would have been quite hard for me to 'dissapear' and for them not to be able to contact me one way or another, but not impossible.
The way they handled the UPS issue is pathetic. Maybe they have gotten their act togheter. Maybe not.
What bugs me most right now, is why they havent sent my replacement iLiad with Express courier (like they sent the box).
My opinion of them is slowly starting to degrade
[EDIT]: I have just received the email with the tracking info.
From what i see, the iLiad hasnt even left their shipping ceneter.