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Originally Posted by vranghel
There seems to be a real Anti iRex movement in these forums.
I emphathyse with you scotty, with the incredible amount of bad luck you had with this company/product.
But you have to realise that if they pulled off this major project (ie iLiad), i'm quite sure that they can put a simple dialog box in their installation routine.
The reason why my opinion of iRex is so high, is because the unit replacement (darkening of the screen) went smoothly.
Hopfully, the new unit(hasnt arrived yet) wont be DOA, or I'll have to join your ranks (of unsatified customers) scotty  |
Bad luck? Lying to UPS that I didn't have authorization to use their UPS account to return my 2nd DOA iLiad is not
bad luck. Having them never repay me for shipping on my first DOA iLiad is not
bad luck.
Having them constantly leave customers at risk of bricked units that can only be repaired as iRex headquarters, and thus leaving owners in constant
fear is not
bad luck. Choosing to leave customers in fear is not a nice thing and I think it says something about the character of those individuals running iRex.
I wish you all the best in your replacement unit but you have to understand why they sent you a box to get it back: they wanted the panel. They didn't care about you, or the problems the panel failure caused you. They wanted the panel for analysis. If they truly cared about you, and the impact upon you of their defective hardware, they would have shipped the replacement unit in the box they shipped you to collect the defective panel.
Think about it.
Buying an iLiad is to join an e-Ink testing program where we do all the things Average Joe's will do and when we produce "interesting results" we get an exchange unit. Upset the test masters and they can strike back by
lying to UPS. Please note, this isn't some innocent mistake: UPS did their part September 9, 2006 and as of May 18, 2007 UPS
still hasn't been paid!
What does that say about the character of those individuals running iRex?
My issues with iRex aren't just about the lack of reliability in the hardware, or lack of prowess in hardware, software and case design, or their Spartan levels of arrogance. My main concerns with iRex deal with their
business ethics.