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I would like to put another point of view on this. This view is very likely to be seen as "rhetoric" but.....
Just consider that perhaps there is the possibility that over exuberant defense of iRex rather than allowing genuine concerns to be aired and discussed causes firstly the escalation of the anger and then those who would contribute to a discussion decide it is not worth it.
This may be because negative points are put down in such a determined and fanatical manner that frankly there is little point posting as it always turns into "iRex are right, negative comments are from an angry and vocal minority that must be made to understand how wrong they are".
Just because people are silent, it does not mean they are happy with the product or the fact that a promise or commitment has been missed.
They may actually just not really fancy getting into a detailed semantic dissection of the original post to justify how they personally feel about the service / product.
Of course, on the other hand, I may be wrong.
Just a thought for discussion.
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